What truly distinguishes ECOPKG is our unparalleled level of service. From your initial contact with us, you'll be paired with one of our skilled project managers, dedicated to guiding you seamlessly from concept to delivery. Our team boasts diverse backgrounds in creativity, packaging, print, and design, ensuring comprehensive expertise at every stage. We handle all the intricate details, allowing you to concentrate on your business with peace of mind. At ECOPKG, we're renowned as the go-to choice for custom, premium packaging because we understand your needs implicitly. Additionally, we proudly offer complimentary design services, ensuring your packaging reflects your brand identity flawlessly. With low minimum order quantities and competitive pricing, we make premium packaging accessible to businesses of all sizes. Choose ECOPKG for unmatched service, exceptional design, and affordability.

Our team is based in Kuala Lumpur, Malaysia, but our services extend globally. While our main production hub is local, we also collaborate with several production partners worldwide to meet the diverse needs of our clients.

300 units for all products. The larger the quantity you're interested in, the better the price we can offer. We are flexible.

You can reach our friendly customer support team via phone, email, or through the contact form on our website. We're here to assist you with any questions or concerns you may have about your packaging needs.

Many of our packaging materials are recyclable and/or reusable, contributing to sustainable packaging practices. We can also provide guidance on how to properly dispose of or reuse our packaging products to minimize environmental impact.

We provide complimentary delivery within Kuala Lumpur and Selangor. For areas outside of this region, we utilize third-party shipping services. You have the option to choose cash on delivery or pay upfront, and we'll handle the shipping arrangements for you. Rest assured, we strive to ensure a seamless delivery process regardless of your location.

Absolutely, we understand the urgency! Our fastest production lead time is just 3-5 days, ensuring your packaging is ready when you need it most.

Absolutely, we offer sample options for you to assess the quality and design of the packaging before making a bulk order.

Absolutely! Our team of experienced designers can help bring your vision to life or provide guidance in creating a custom design that aligns with your brand identity and product requirements. (FOR FREE)

Once an order has been placed and the design has been finalized, it may not be possible to make changes. However, we encourage you to contact us as soon as possible if you require any modifications, and we will do our best to accommodate your request.

Yes, we offer a wide range of colors, finishes, and printing options to customize your packaging according to your preferences. Whether you prefer matte, glossy, metallic, or specialty finishes, we can accommodate your needs.

For orders below RM1,000, we kindly request 100% payment upfront to proceed with the order. For orders above RM1,000, we require a 70% deposit upon confirmation of the order, with the remaining 30% balance due before dispatch or upon delivery. For larger orders exceeding RM50,000, we offer flexible payment terms tailored to your specific requirements. Please contact our team to discuss your needs and arrange suitable payment terms.

We accept various payment methods, including credit/debit cards, bank transfers, and PayPal. Our secure payment processing system ensures a safe and convenient transaction experience.

Yes, we provide invoices or payment receipts for all packaging orders upon request. Your invoice will include detailed information about your order, including the total amount due, payment terms, and any applicable taxes or fees.